General Sales Conditions

DELIVERY

What courier do you use for deliveries?


We use GLS to send all of our orders and they are forwarded to the national postal service on arrival in the country of destination.



How long does delivery take?

International orders generally take between 2-4 working days to arrive. A delivery within France usually takes 2 working days.



How much is delivery?


Western Europe : order less than 100€ : 12€ shipping costs fees, then 25€.

France : order less than 100€ : 6€ shipping costs fees.



PAYMENTS

Which payment methods do you accept?

 

We currently accept all relevant credit and debit cards including Visa, Mastercard, PayPal.





RETURNS

What is your online returns policy?



If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

 

Once returned you are entitled to receive an exchange or a refund.



We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.



Please contact us before sending back your items, and make sure all returned items are well packaged, so as not to be damaged in the post.



Can you confirm you have received my return?



We aim to process returns within 2 working days of receiving them. You will be notified by email once the returns process is complete.

WARRANTY

Your satisfaction is guaranteed.

RIDE AND SONS warranty covers all manufacturer defects in materials and workmanship for a period of (1) year from the original date of purchase at an authorized RIDE AND SONS dealer or web reseller. Coverage is valid only with proof of purchase from an authorized RIDE AND SONS dealer. The product will be repaired, or replaced:

If, upon inspection and it is found to be defective in materials or workmanship by RIDE AND SONS.

This warranty does not apply to damage resulting from normal wear and tear, accident, abuse, negligence, impact, repairs or alterations outside of our facility. 

If you desire to return product for service or warranty consideration, you will need to email contact@rideandsons.com in order to get a WRA number (Warranty Return Authorization Number) and shipping address. All products shipped to RIDE AND SONS without this WRA Number will be refused.

Please be sure to include in the package the correctly filled WRA form, which will be emailed back to you.

The customer returning product for consideration is responsible for the freight coming to RIDE AND SONS.  If the product is deemed a warranty issue 100% will pay the freight to return the product to you by normal ground transportation.

PRIVACY POLICY

The Information We Collect.

There are two ways that RIDE AND SONS obtains information from you:

(1) via registration on RIDE AND SONS’s website;

(2) from an on-line purchase;

How We Use The Information

The information obtained from registration on-line is utilized to improve your web experience with RIDE AND SONS by enabling you to obtain a faster checkout for purchases and/or to receive occasional e-mails which provide you with the latest and greatest information regarding RIDE AND SONS and its products.

The information we ask for when you order on-line is your name, address, phone number, credit card number and email address, and is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order, opt to allow RIDE AND SONS to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose. RIDE AND SONS, may, however, send a one time follow-up e-mail to you to see if you are interested in becoming a registered visitor to the RIDE AND SONS web site. If you choose not to register, RIDE AND SONS will not pester you again.

The navigational information allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, browser version, IP address) may be collected which will provide information regarding the general use of our website.

RIDE AND SONS will never utilize your personal information in any way and never shares or sells your e-mail address or other personal information to other companies. No information is collected about you unless you apply for registration, make an on-line purchase, or send in a warranty card. “Cookies” (small bits of text that your web browser software stores on your computer when you visit certain web sites) are used by RIDE AND SONS only to allow you to use RIDE AND SONS’s web site in the most efficient manner.

E-Mail

RIDE AND SONS will only send e-mails to you if you ask for them and you can easily unsubscribe at any time you want. RIDE AND SONS has a company policy not to flood people with e-mail correspondence, but simply gives you periodic information so you can stay up to date on what RIDE AND SONS is offering. RIDE AND SONS also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.

Children’s Privacy

Use rideandsons.com only with involvement of a parent or guardian. Although RIDE AND SONS does not specifically direct its web site to children, RIDE AND SONS strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, RIDE AND SONS asks that anyone under 18 years of age not attempt to register with RIDE AND SONS or otherwise provide RIDE AND SONS with any personal information without the consent of a parent or legal guardian.

Access To Your Personal Information
RIDE AND SONS will provide you with access to the personal information you provided to RIDE AND SONS by allowing you to view, update or correct your information. In order to protect your privacy, RIDE AND SONS takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. RIDE AND SONS will accomplish this through the use of passwords and personal data.